Frequently Asked Questions

To reset your password:

1. Click "Log In" on the homepage
2. Click "Forgot Password" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link (check spam folder if you don't see it)
5. Click the link and create a new password

If you're still having trouble, contact our support team for assistance.

Yes, you can change your email address at any time:

• Go to your Account Settings
• Click on "Email Address"
• Enter your new email address
• Verify the new address through the confirmation email

Note: Changing your email address will not affect your course progress or purchases.

Enrolling in a course is straightforward:

• Browse our course catalog and find a course you're interested in
• Click on the course to view its details page
• Click the "Enroll Now" button
• For free courses, you'll be enrolled immediately
• For paid courses, complete the checkout process

Once enrolled, you can access the course from your dashboard anytime.

Yes, many of our courses offer downloadable resources:

• PDF lecture notes and slides
• Source code and project files
• Exercise files and templates
• Reading materials and cheat sheets

For video content, you can download lessons for offline viewing through our mobile app. Look for the download icon next to each video lesson.

We accept various payment methods for your convenience:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay and Google Pay
• Bank transfers for enterprise accounts

All payments are processed securely through encrypted connections. We never store your full payment details on our servers.

We offer a 30-day money-back guarantee for all course purchases. To be eligible for a refund:

• The request must be made within 30 days of purchase
• You must not have completed more than 30% of the course content
• The course must not be part of a bundle where other courses have been completed

Refunds are processed to the original payment method within 7-10 business days. Subscription payments can be canceled anytime, with the cancellation taking effect at the end of the current billing cycle.